27 days old

Quality Improvement Coordinator with (Innovator/Santa Cruz)

Santa Cruz, California 95066
  • Job Code
    2019-7464
  • Job Type
    Employee
  • Job Status
    Full Time
  • Shift
    1st Shift

Job Title:         Quality Improvement Coordinator (Innovator Position)

Reports To:     Operations Manager / EMS Director          

Department:   Operations

Location:         Santa Cruz, CA.                                                  

FLSA Status:   Exempt

 

POSITION SUMMARY:

Under direction from the Operations Manager, in coordination with the Santa Cruz County EMS Administrator, the Community Health Innovator is responsible for planning, organizing, implementation and coordination of comprehensive community health programs connecting EMS System patients with healthcare programs and services. This position will represent EMS services and help coordinate care for populations that burden 911 resources where social services and lower acuity care is more suitable.

This position will be appropriately aligned with improving EMS access and perform direct client contact or activities as a field case manager to expand options for those who frequently use EMS where other, more appropriate care options have been identified. This may require clinical field work and follow-up with shelters and hospitals, CPS, Adult Protective Services and other disciplines of the EMS network.  This individual will also embrace the concepts of the IHI Triple Aim, a framework that promotes an approach to optimizing health system performance by improving the patient experience of care (including quality and satisfaction);

Improving the health of populations; and reducing the per capita cost of health care. These activities may include: research and development of new and innovative programs for EMS response that help get EMS patients to the right care, at the right time, in the right vehicle, for the right cost, as well as other program development and operational support as assigned by the Operations Manager.

 

Essential Duties and Responsibilities:

  • Work collaboratively with the LEMSA staff and system stakeholders to advance the quality and effectiveness of the EMS System in Santa Cruz County
  • Analyze current Community Health Assessments and identify gaps that intersect with the EMS system annually
  • Develop and maintain a Community-Wide Resource inventory and directory for us by the EMS system, updated annually
  • Perform direct patient care or activities as needed or appropriate and consistent with scope of practice
  • Work with individual EMS patients on care coordination
  • Gather and analyze EMS System data and make recommendations
  • Attend meetings as requested by the LEMSA or Operations Manager
  • Travel as requested by the LEMSA or Operations Manager
  • Develop and maintain excellent relationships with system stakeholders and others as needed to advance program goals. This may include but is not limited to: hospital administrators and managers, fire agency personnel, law personnel; EMS personnel, clinic and physician practice representatives, etc.
  • Responsible for researching and responding to grant opportunities
  • Prepare and analyze reports, and manages projects as assigned by the Operations Manager or requested by the LEMSA
  • Prepare and make presentations to various sized groups
  • Responsible for developing, monitoring and maintaining program budgets
  • Responsible for adhering to all company policies and procedures
  • Maintain availability during disaster situations or mass casualty incidents and assist in any capacity needed
  • May participate in ride-along activities with Law Enforcement, Fire agencies, AMR or others
  • Adherence to and compliance with information systems security is everyone's responsibility. Responsible to: Know and follow both AMR and Santa Cruz County Information Systems security policies and procedures, attend information system security training, when offered, and report information systems security problems.
  • Responsible for complying with all local, state, and federal employment laws and company policies (i.e., Americans with Disability Act, Affirmative Action Plan, etc.)
  • Responsible for complying with HIPAA laws
  • Moderate travel to assigned areas of responsibilities
  • Perform other duties as required or requested

 

MINIMUM QUALIFICATIONS:

Current California Driver's License and driving record that meets the AMR driving standards for operating company vehicles. High school diploma or GED. Minimum of 18 years of age. At least one year of prior work experience within a high profile EMS system. Current CPR and First Aid certification or prior Paramedic or Emergency Medical Technician certification and experience preferred. Supervisory experience preferred. Knowledge of Counties geography. Effective oral, written and interpersonal communication skills. Color Vision: ability to distinguish and identify different colors.

 

PHYSICAL REQUIREMENTS:

Occasionally: Touching, walking outside,

Frequently: Computer use and typing abilities (preferred minimum of 35 wpm). Walking inside, reaching, kneeling, stooping, and bending.

Constantly: Hearing/listening, clear speech, sitting, seeing.

 

WORKING ENVIRONMENT:

Constantly: Works around others, verbal contact with others, inside.

Occasionally: Works with others, extended day.

Frequently: Works alone, face-to-face contact with others.

 

Preferred Experience:

Community Health Worker or work experience

 

Preferred Knowledge and Skills:

  • Knowledge of EMS principles and practices.
  • Knowledge of laws and ordinances pertaining to EMS.
  • Knowledge of teaching skills one -on-one and of groups.
  • Knowledge of medical terminology, experience, and working
  • knowledge of environment
  • Skill in letter writing and report compilation.
  • Skill in formulation of curricula.
  • Skill in communicating technical information clearly and concisely.
  • Skill in organizing and delegating tasks.
  • Skill to perform the duties of a certified paramedic
  • Ability to listen and integrate the ideas of other people.
  • Ability to review data and comprehend system performance.
  • Ability to develop a system that collects/processes date necessary to capture an understanding of system performance.
  • Ability to work with and to encourage others to work toward improving quality.
  • Ability to motivate and supervise staff.
  • Ability to confront conflict in a positive issue oriented format and pursue by means of collaboration to resolution.
  • Ability to formulate and organize technical information.
  • Ability to operate a motor vehicle.

Global Medical Response and its family of companies including American Medical Response is an Equal Opportunity Employer including Veterans and Disabled

Requirements

MINIMUM QUALIFICATIONS:

Current California Driver's License and driving record that meets the AMR driving standards for operating company vehicles. High school diploma or GED. Minimum of 18 years of age. At least one year of prior work experience within a high profile EMS system. Current CPR and First Aid certification or prior Paramedic or Emergency Medical Technician certification and experience preferred. Supervisory experience preferred. Knowledge of Counties geography. Effective oral, written and interpersonal communication skills. Color Vision: ability to distinguish and identify different colors.

 

Categories

Posted: 2019-11-08 Expires: 2019-12-08

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Quality Improvement Coordinator with (Innovator/Santa Cruz)

American Medical Resonse
Santa Cruz, California 95066

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