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Transfer Center Coordinator Trainee (Medical Transport Dispatch)

CALSTAR Air Medical Services


Location:
McClellan, California 95652
Date:
07/26/2017
2017-07-262017-08-25
Job Type:
Employee
Job Status:
Full Time
Shift:
1st Shift, 2nd Shift, 3rd Shift
Categories:
  • Dispatcher
  • EMT
  • Other
CALSTAR Air Medical Services
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Job Details

Transfer Center Coordinator Trainee  (Medical Transport Dispatch)

CALSTAR All Access Transfer Center


Company Overview

CALSTAR Transfer Center team members make a meaningful difference EVERY day! With an exceptional customer service focus, attention to detail and ability to rapidly process and prioritize incoming communications, you'll play a critical role in the rapid response and coordination of patient transport options via ground or air ambulance.

 

Position Summary

The Transfer Center Coordinator Trainee (TCCT) within the initial six month training period will receive and process all requests for inter-facility transfers. Under general supervision of the Transfer Center Manager or Supervisor, will receive and coordinate emergency and non-emergency requests for patient transfer and transport via air or ground ambulance. The TCCT will routinely interact with both external and internal customers not limited to hospital personnel, Physicians, Administrators, transport vendors and other key personnel by performing the following duties

Requirements

Duties and Responsibilities

Under direct supervision, the Transfer Center Coordinator Trainee shall;

  • Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously and demonstrating a high degree of customer service.
  • Respond appropriately applying discretion and independent judgment to a variety of requests in order to best:
    • Ability to gather pertinent information to process patient transfer requests and arranging transportation
    • Ability to demonstrate compliance with all established policies and procedures as they apply to coordination of patient referral and transport.
    • Ability to learn and comply with local EMS policies, procedure, processes, and protocols.
    • Ability to learn and demonstrate applicable knowledge of EMTALA and Title regulations pertaining to transfer center request.
    • Ability to learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests
    • Ability to learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities
    • Ability to track and monitors location and status of ground and air ambulances in relation to patient transfer requests.
    • Develops high degree of familiarity with client service area geography and medical facilities.
    • Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects
  • Ability to learn to operate technical equipment components necessary for the performance of job duties, including but not limited to:
    • Integrated telephone system
    • Computer Aided Dispatch System
    • Computer database maintenance and integrity
    • Mapping systems
    • Internet
  • Communicates professionally and effectively with:
    • Transport Vendors
    • AOCs
    • Hospitals
    • MICNs/Physicians
    • Transfer Centers
  • Documentation
    • Complete all cad documentation with appropriate notes and times
    • Grammar and spelling checked
  • Obtains patient demographic documentation:
    • Facesheet/labs/diagnostic studies/physician notes and consultations
    • Insurance information
  • Participates in quality assurance (QA) and Continuous Quality Improvement (CQI) programs.
  • Other duties as assigned

 

Qualifications

  • Education:
    • High School diploma or equivalent.
    • Two year degree in related field preferred.
  • Licensure/Certificates:
    • Current or previously held EMT certification, Medical Assistant, case manager or equivalent education/experience preferred
    • Must successfully pass the all tests associated with the PTRC internal training program.
  • Experience:
    • Preferred 6 months to 1 year prior experience in the health care environment
    • Preferred 1 year customer service experience
    • EMS dispatch experience preferred
    • Knowledge of medical terminology required
    • Computer based phone systems, VOIP/Digital

  • Technical Skills:
    • Typing – Minimum 35/WPM net
    • Working knowledge of basic office equipment
    • Proficient in PC based applications such as, but not limited to Microsoft Office
    • Computer Aided Dispatch experience preferred.
  • Interpersonal Skills
    • Must be able to work independently with little to no supervision
    • Must be able to work as an integral part of a cohesive, fast paced and productive team
    • Excellent oral and written communications
    • Critical listening skills
    • Problem solving and conflict resolution
    • Able to maintain professionalism and effectiveness in high stress situations


Company Offerings

CALSTAR offers competitive benefits including medical, dental, vision, short- and long-term disability, life insurance, as well as a 401(k) plan. We also offer a flexible paid-time-off program and voluntary supplemental life insurance packages.

Trainee positions start at a competitive hourly rate. Upon successful completion of training milestones, employee will be eligible for step increases per each completed training period and demonstration of the related competencies.

Important Information

CALSTAR is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans).

Learn more about the ALL Access Transfer Center at http://www.transfercenter.org/

For a COMPLETE job description and to apply online for immediate consideration, please visit our careers page at https://calstar.org/join-our-team/now-hiring/

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