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EMS Program Manager

Envision Healthcare

Livermore, California 94551
Job Type:
Job Status:
Full Time
  • EMT
  • Manager/Director
  • Instructor
  • Medical Director
  • Nurse
  • Paramedic
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Job Details


POSITION SUMMARY:   Coordinates all aspects of the Paramedic/EMS Education Programs:  planning, implementation, and evaluation.  Maintains all components of the Paramedic Program to meet the CoAEMSP/CAAHEP accreditation requirements.  Provides coordination and instruction in other EMS education programs as needed.  Manages multiple campuses in some areas.


Supervisor:  Director of Instruction, AMR Learning


Duties include but are not limited to:


Job responsibilities and knowledge

  •  Supervision
    • Supervises faculty and contract/adjunct instructors in the classroom and lab settings.
    • Supervises faculty in the clinical and field internship phases of the program.
    • Conducts regular Program staff meetings.
    • Evaluates guest lectures and provides feedback in a timely manner.
    • Counsels students as necessary and completes documentation.
    • Serves as a mentor to other staff.
  • Paramedic Program Director responsibilities
    • Provides administration, organization, and supervision of the Program.
    • Develops the course schedule.
    • Provides continuous quality review and improvement of the Program.
    • Completes long range planning and ongoing development of the program.
    • Implements and monitors systems to demonstrate the effectiveness of the Program.
    • Involves the program Medical Director in course operation and student and Program evaluation.
    • Meets all other CoAEMSP/CAAHEP accreditation requirements.
  • Coordination and instruction
    • Coordinates courses as assigned.
    • Participates in instruction and skill labs/evaluation for programs.
    • Evaluates student progress periodically and provides feedback and counseling on a regular basis.
    • Oversees coordination of the clinical and field internship sites.
    • Develops and maintains relationships with EMS agencies that accept EMS students.
    • Coordinates and provides supervision of Program students in the clinical and field internship sites.
    • Schedules and conducts as applicable: student interviews, mid-term evaluations/counseling, and final examinations with the Program Medical Director.
    • Initiates graduate and employer surveys six months following graduation.
    • Completes CoAEMSP/CAAHEP Annual Report before due date.
    • Maintains Instructor status for standardized courses as mutually agreed upon.
    • Reviews and recommends potential training materials and resources.
  • Planning and reporting
    • Assists with marketing of courses.
    • Reviews and revises Program course materials and syllabi as needed.
    • Ensures that the Program has appropriate lesson plans and course preparation and delivery materials according to National EMS Education Standards.
    • Ensures that curricula is current according to national standards and current evidence informed practice.
    • Prepares re-accreditation self-study as scheduled by the CoAEMSP/CAAHEP.
  • Evaluation
    • Reviews all evaluations from students and provides feedback as appropriate and initiates action plans as indicated.
    • Ensures that student evaluation tools are appropriate and relevant for all three domains (cognitive, psychomotor, and affective) and feedback is provided to students on a frequent basis.
    • Manages the item development, revision, and analysis process to meet accreditation standards.
  • Other Administrative
    • Schedules Program Advisory Committee meetings at least annually.
    • Participates in Consortium meetings annually.
    • Publishes Program outcomes as required by CoAEMSP/CAAHEP.
  • Other duties as assigned.



  • Communicates/consults with the NCTI/AMR Learning executive team on issues as appropriate.
  • Communicates/consults with the Program Medical Director on issues as appropriate and documents discussions and decisions.
  • Establishes and maintains positive working relationships within the organization based on experience and feedback obtained during the year.
  • Utilizes tact and appropriate problem-solving process when dealing with issues identified.
  • Relays concerns and initiates problem solving in a timely manner.
  • Interacts positively with staff members, agency personnel, and students.
  • Serves as an ambassador for all department programs.
  • Uses discretion and maintains confidentiality regarding patient and agency personnel information.


Fiscal responsibility

  • Monitors costs on a periodic basis and participates in the budget request process.
  • Executes job duties to achieve optimal productivity and efficiency.
  • Demonstrates an appreciation of cost factors in the routine performance of duties; maximizes cost efficiency; implements resource management strategies.
  • Oversees the maintenance of Program equipment and supplies.


Problem solving

  • Responds and adapts to changing expectations and reprioritizes as necessary to expedite Program needs.
  • Assumes responsibility for effectively addressing issues and solving problems.
  • Demonstrates good judgment in handling situations not covered by written or verbal instructions.
  • Cooperates with intradepartmental problem identification and solutions.


Knowledge, skills & abilities

  • Ability to communicate clearly and concisely, both verbally and in writing.
  • Ability to work with other employees, supervisors and external parties.
  • Ability to maintain confidentiality of privileged information gained as result of job functions.
  • Ability to work independently and under pressure.
  • Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.



  • Bachelor’s Degree required. Master’s Degree preferred.
  • AHA BLS Instructor
  • AHA ACLS Instructor
  • Instructor of either PALS or PEPP or EPC
  • PHTLS or ITLS Instructor



  • Minimum 5 years progressive experience in a field/clinical setting as a Paramedic or emergency nurse
  • Experience in supervision of staff required
  • Coordination of EMS education programs required
  • Documented teaching experience
  • Experience in formal performance improvement process preferred


Licensure/certification:  Certified/Licensed Paramedic or Licensed Registered Nurse in the State of employment

  • NREMT certification preferred


Physical demands/working conditions:  Requires prolonged sitting, lifting and bending, stooping and stretching.  Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.  Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.  Work is performed in a variety of settings to include field; emergency department and office environment.  Work may be stressful at times. 


 EOC including Veterans and Disabled

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