20 days old

Emergency Medical Dispatcher- Abbott EMS

St. Louis, Missouri 63143
  • Job Type
  • Job Status
    Full Time
  • Shift
    1st Shift, 2nd Shift, 3rd Shift, Rotating, Weekends

Abbott EMS, a division of American Medical Response, is the largest private ambulance service in the Midwest. Our dispatchers receive emergency and non-emergency calls from all over the country. We dispatch ALS, BLS, Critical Care and many other vehicle types. As a part of the Abbott Team, you will make a difference in the lives you touch.

POSITION SUMMARY: The Dispatcher functions primarily as a call-taker telecommunicator and is responsible for receiving, recording and effectively managing requests for ambulance assistance/transport from various sources. The Dispatcher will offer pre-arrival instructions as indicated.

Essential Duties and Responsibilities: 

  • Understands and adequately implements the concepts of Emergency Medical Dispatch as published in Principles of Emergency Medical Dispatch (and as customized by AMR) as a minimum standard of care.
  • Allocates EMS resources properly as the need arises by application of appropriate decision making rules, approved protocols, and established processes.
  • Candidates should be able to function well in a high stress environment while responding to a large volume of telephone and/or radio calls in an efficient and courteous manner.
  • Possess excellent written and verbal skills essential for effective communication with patients, medical personnel, co-workers, and clients.
  • Maintain a high level of expertise in the use of radio communications and system control procedures to ensure proper dispatching of ground units in an unbiased and professional manner.
  • Responsible and accountable for completeness and accuracy of paperwork related to his/her position prior to completion of shift.
  • Responsible for complete and accurate data entry for all service requests.
  • Responsible for generating applicable reports and checking for accuracy.
  • Other duties as defined by the formal job description.


Minimum Qualifications:

  • High school diploma or equivalent.
  • Excellent customer service skills.
  • Must pass several competency tests during training, including medical terminology and Emergency Medical Dispatcher certification, which may require studying time outside of work.


  • Starting rate with no prior experience:
    $12.00/hr. Starting rate with EMT/EMTP
    license: $12.75/hr. Pay for relevant experience
  • Excellent full-time benefit package including medical, dental, life, vision, disability and 401(k) with company match
  • Bi-weekly accrual of Paid Time Off (PTO) hours – Three weeks of PTO within your first year of full-time employment
  • Opportunities for professional growth in our expanding Communications center
  • Ability to transfer to other AMR locations nationwide
  • 100% paid tuition and books for attendance at the IHM Academy of EMS Emergency Medical Technician class
  • Newly renovated State of the Art Communications Center – soon to be the largest AMR Center in the nation


  • Dispatcher

AMR is the nation’s leading medical transportation company

  • AMR serves more communities and customers than any other private ambulance service provider in the nation.


  • AMR employees also participate in the communities where they live and work. As medical service providers and as neighbors, your needs are our concerns.


  • More than 19,000 paramedics, emergency medical technicians (EMTs), nurses, doctors and support staff combine to makeup the strength of a national company with personalized care.


  • AMR’s national headquarters is located in Greenwood Village, Colo. AMR provides services to more than 2,100 communities across the nation. From Miami to Seattle and hundreds of communities in between, AMR is ready to care for people and communities in need.


  • Our focus is clear, as stated in our company's values: Patient Focused, Customer Centered, and Caregiver Inspired. We strive to embrace these values on every call we respond to, in every community we work in, and on every day of the year.

From emergency 9-1-1 calls and non-emergency transports to specialized medical teams that serve remote wilderness areas and more, AMR has the strength to provide patients and customers with the right service at the right time.

AMR’s national reach and extensive experience allows us to deliver a wide range of services to communities nationwide, from managing entire emergency medical systems to private-public partnerships that best serve an area's needs.


AMR Facts
Number of employees: 19,800
Number of vehicles: 4,200
Number of states: 40 and the District of Columbia
Number of communities: 2100
Number of patient transports in 2012: More than 3 million

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Emergency Medical Dispatcher- Abbott EMS

American Medical Response
St. Louis, Missouri 63143

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Emergency Medical Dispatcher- Abbott EMS

American Medical Response
St. Louis, Missouri

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